Please refer back to this page for frequently asked questions about MonitorU.com's Partner Security System operations. If you are unable to resolve your situation after reviewing the solutions below, please send our service department an e-message describing the situation in detail.
The following solutions will resolve situations with MonitorU.com's Partner products.
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How do I Change, Add or Delete User Codes? |
Press * / 5 / Master Code / Code #(40 is master / 01-32 are open) / New Code or * to delete
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Why is my motion detector false alarming? |
Possible Causes may be: Animals, Metal Balloons, HVAC vent located in close proximity
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How do I test my alarm? |
Please follow these steps to ensure a proper system test:
a. Call monitoring station - 1.800.932.0128 and inform the operator that you will be testing the system
b. Arm the system
c. Open doors, windows or any safeguarded location
d. Let siren sound for one minute
e. Disarm system
f. Call monitoring station to confirm signals
| How do I change the Date and Time? |
Press * / 6 / Master code / 1 - Then enter time in military format (24 hour) in hours and minutes - (00:00 - 23:59) / Enter Date in months, days and years (MM/DD/YY)
| How do I bypass zones? |
Press * / 1 / Master Code / 2 digit zone # ( 01,02 etc) / # key
| How do I turn the Chime On/Off? |
Hold Chime button down for 2 seconds or press * / 4
| Why is the trouble light on? |
Press * / 2 to view trouble by zone number
1. Service required - Call MonitorU.com
2. Loss of A/C Power - Power outage, breaker tripped or transformer unplugged
3. Telephone line trouble
4. System failure to communicate to Central Station
5. Zone Fault - Possible problem with smoke or heat detector
6. Zone Tamper - Occurs when changing batteries in wireless devices
7. Low Battery on wireless devices
8. Loss of time clock - Reset time following above instructions
| Why can't I arm my system? |
System is not ready - Close all doors and windows / Possible need to reset smoke detectors - Press reset button for two (2) seconds
| What should I do when replacing doors or windows in my house? |
Consult with a technician from our service department at MonitorU.com
| What should I do if I set off my alarm? |
a. Enter your 4 digit code to disarm system
b. Wait for the monitoring station to call you and be prepared to confirm your pass code.
It would be impossible to answer all the questions on security systems on this one page. If you need assistance after reviewing the FAQ's above, please contact our service department at service@monitoru.com or call the Nashville office at 615.646.4668